RETURN & EXCHANGE POLICY
- In order to serve our customer the lowest price, our company will accept returns for store credits or exchanges only for select merchandise. All returns/exchanges must be requested within 15 days of purchasing.
- All returns and/or exchanges are subjected to $5 restocking fee.
- Merchandise must be in original condition and packaging and must not be used, worn, altered or damaged. Returns are subjected to quality test by one of our associates.
- Any returns that did not pass the quality test will be subjected to 20% - 50% restocking fee (depending on the severity of damage) plus the $5 initial restocking fee.
- The price of returns and/or exchanges must be in the value of the purchased price, and not the current prevailing price.
- Please note shipping and handling charges are not refundable.
- Customers are responsible for any additional fees incurred in returning a product (shipping charges, tax and/or customs charges), unless otherwise stated.
- Damaged products upon receiving must be informed with us within 3 business days upon receiving.
- For hygienic reasons, all hair pieces, including wigs are final sale. No returns, no exchange nor store credits will be granted for any hair piece products.
- Store credits will be applied to your account (leebeauty.com) and can be used for your next transaction.
- There are no exclusion for this policy.
- Our company monitors account activity and behavior and we reserves the right to refuse or accept any returns or exchanges, assess fees and/or close accounts based on order/return behavior.
- Leebeauty.com and its associates has the final rights to refuse, reject or disallow any or partial transactions that is caused by an error in any form of advertising or promotions.
- Email firstname.lastname@example.org with your name and order number to request a return.
- We will send a return label to your registered email address.
- Place the return label on the package you will be returning. Please note that merchandise must be in original packaging with original tags if applicable.
- Once your return package is received we will issue your refund.